Why should I read this chapter? ... because the smart structure and function of the future civial service will bring Cambodia forward!

Mr. Min Seiha's vision for Cambodia's civil service in 2040:

• The civil service fills positions based on merit, with expertise and suitability central, as fundamental human resource management has been institutionalized by 2040. 
• The participation of citizens in public service provision is highly prioritized to ensure strengthened people-centered service delivery, with service-user value increasingly recognized, while a cycle of demand, cooperation, and feedback is in place. 
• In 2040, the Cambodian civil service system was digitalized, operating within the framework of e-government. 
• Along with the introduction of strategic human resource management, supporting infrastructure, and incentives, key performance indicators will have by 2040 become crucial for the Cambodian civil service system and standardized. 

Short story: 

Dara is an official in a district. He was recruited through examination and was trained for one year before being assigned to his current position. He enjoys strong cooperation with his boss and colleagues who have always inspired him and he has been assigned for a specific project with a precise budget. For interaction with citizens, he is responsive to the requests from the people of the district by explaining, verbally and online, various aspects of process and requirements including cost and necessary documents. He charges for services following publicly announced cost and time frame structures. Because his office is equipped with a computer connected with the system of his ministry, he can access various databases and acquire updated information regularly and can resolve complaints about services through due process and best practice procedures. Based on a standardized performance assessment tool, his annual work plan is used to review his work.           

Enjoy your reading!