Details

Workshop programme for

“Project on SOC Service Providing Procedure Improvement

To Increase Customer Satisfaction”

Friday 31st July 2009, At Prince Palace Hotel

08:30 – 09:00 hrsRegistration

09:00 – 09:15 hrsOpening remarks by Ms.Sibpun Wanawisut, Advisor of Secretariat of the Cabinet

09:15 – 10:30 hrsLecture on “Introduction to product and service benchmarking and its implementation” by lecturers of the

Thailand Productivity Institute

10:30 – 10:45 hrsCoffee break

10:45 – 12:00 hrsFocus groups workshop on “Identify development area of SOC service providing procedure”. Led by lecturers

of the Thailand Productivity Institute

12:00 – 13:00 hrsLuncheon

13:00 – 14:30 hrsFocus groups workshop (Cont.)

14:30 – 14:45 hrsCoffee break

14:45 – 16:00 hrs Summarize of the focus groups workshop result, by lecturers of the Thailand Productivity Institute