Workshop

Project on SOC Service Providing Procedure Improvement

Workshop on “Project on SOC Service Providing Procedure ImprovementTo Increase Customer Satisfaction”. Participants in this Workshop will comprise of approximately 60 staffs of the Secretariat of the Cabinet and benchmarking government agencies.

Details

Workshop programme for

“Project on SOC Service Providing Procedure Improvement

To Increase Customer Satisfaction”

Friday 31st July 2009, At Prince Palace Hotel

08:30 – 09:00 hrsRegistration

09:00 – 09:15 hrsOpening remarks by Ms.Sibpun Wanawisut, Advisor of Secretariat of the Cabinet

09:15 – 10:30 hrsLecture on “Introduction to product and service benchmarking and its implementation” by lecturers of the

Thailand Productivity Institute

10:30 – 10:45 hrsCoffee break

10:45 – 12:00 hrsFocus groups workshop on “Identify development area of SOC service providing procedure”. Led by lecturers

of the Thailand Productivity Institute

12:00 – 13:00 hrsLuncheon

13:00 – 14:30 hrsFocus groups workshop (Cont.)

14:30 – 14:45 hrsCoffee break

14:45 – 16:00 hrs Summarize of the focus groups workshop result, by lecturers of the Thailand Productivity Institute

Add to the calendar

Venue

Prince Palace Hotel, Bangkok

Contact

Dr. Canan Atilgan

Dr. Canan Atilgan

Head of the Department Middle East and North Africa

canan.atilgan@kas.de +49 30 26996 3928

Provided by

Thailand Office