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Procedure for Administrative Complaint Handling, Mediation and Investigation for the Ombudsman Offices

Handbook

The Ministry of Interior has put their seal of approval for the use of the handbook on “procedure for Administrative Complaint Handling, Mediation and Investigation for the Ombudsman Offices” dated on the 17th of December 2018 by Samdech Kralahom Sar Kheng, Deputy Prime Minister and Minister of the Interior. The handbook gives an overview on role and responsibilities of the Ombudsman Office, procedure on how to handle complaint, mediate complaint and investigate complaint efficiently and effectively in line with the guidelines from the national level.

The Manual is available in Khmer.

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