Why should I read this chapter? ... because digital public administration will bring Cambodia forward!

Mr. Aoudourm Yann's vision for Cambodia's digitalization and talent in public administration in 2040:

• In 2040, the public sector requirements of the Cambodian citizenry continue to be shaped by enhanced economic performance, globalization, and domestic advancements in digital information and technology systems. 
• The motivations behind public administration reform policy will come to be driven by public demand, set within a system of feedback and response.

• In 2040, Cambodia will have developed the requisite ‘check and performance control’ procedures to deliver an effective and accountable public administration body. 

• By 2040 civil servants will be represented as “e-servants”.  

• In 20 years, those born in the 2000s will be at the fore of society, and they will be more technologically exposed and capable than any previous generation. 

• E-citizens will be those using electronic methods to interact with the government and public e-servants through e-systems to access e-services in the exercising of their rights and duties. 

Short story: 

Vireak is a public servant representing the Tonle Bassac Sangkat in Phnom Penh. He was recruited from the Royal University of Law and Economics following graduation and spent his first two years as an intern in the department of e-citizenry. During this time, he was trained in effective digital response through the ministry’s e-administration platform. Today, he begins the next stage of his career as a supervisor in the services department. It will be Vireak’s role to analyse domestic and national trends that have the potential to affect the menu of citizen requirements in relation to public administration. This data forms a key component of the Sangkat’s “town-hall” meetings, where local residents and public administration representatives provide updates and undertake discussion on potential reforms. 

Enjoy your reading!