The use of database management software for the service of the people’s petitions
On 24. and 25. June 2019, the Comission on People’s Petition of the Standing Committee of the Vietnam National Assembly in cooperation with KAS organized a training program for the handling of online petitions. In times of digitalization, citizens have numerous new ways to participate in the political life through the internet. To analyze and respond adequately to online petition, the committee developed a software which combines the possibility for citizens to submit petitions and enables the committee to examine them. In order to deal with the challenges and opportunities of the software, the training seminar provided skills and technique in using software to analyze the data and to answer voters’ petitions. Participants were encouraged to ask questions and to give feedback on the practical use of the software.