Creative Commons
Overall, the survey results indicate a real opportunity to redesign Jordan's local administration model in a way that achieves a better balance between administrative efficiency and democratic representation, strengthens accountability and responsiveness tools, and is directly linked to improving citizens' experience with local services.
The survey covered multiple axes: quality of municipal services, complaint-handling mechanisms, field presence, administration models, governance and separation of powers, accountability, political participation, and evaluation of governorate councils' experience.