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FAQ

Frequently Asked Questions

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Welcome to our FAQ page! Answers to frequently asked questions about our editorial system kas.de can be found below. We hope that this information will help you and clear up any uncertainties.

 

Questions & Answers

I or my employees do not have editing rights for certain microsites, who should I contact?

A valid kas.de user account does not automatically include editor rights. In order to be able to work editorially on a microsite, the corresponding rights must be applied for via the FAV user application for new employees or when changing jobs.

If you have been working at your workplace for some time and would now like to take over the editorial work on the microsite, you can also send us an e-mail to redaktion@kas.de . This should contain the following information so that we can allocate the rights quickly:

  • The office/department head should be in the cc of the email so that it is clear that the additional rights have been authorised by the line manager.
  • A link to the microsite where you need the editing rights. (Please send us a link, this is more meaningful than a colloquial name, which may not allow a clear conclusion to be drawn about the microsite).

If you have already submitted an FAV user application, you do not need to write to us again.

 

Overview of the microsites for which you are authorised

You can find an overview of the microsites for which you have editorial rights via the small compass symbol in the left-hand side menu "Switch to another site". This opens a pop-up window ‘Select site’ with the tab ‘My sites’, in which all microsites are listed for which you have editorial rights. 

Please have a look there before you write to us. 

If there are still microsites listed for which you no longer require rights, please let us know so that we can update the editorial rights in accordance with the KAS rights and roles concept.

There has been a change of staff in our office - what do I need to do to update our contact page?

The personal data records of KAS employees are only created and maintained centrally by Online Communication on the main site, so that there are no duplicates with different information. 

In any case, please let us know via redaktion@kas.de if there are any changes in your office - be it due to employees leaving, new employees joining or a change in function. This will enable us to update the relevant data records. 

For existing personal data records of KAS employees, you have the option of updating the display on the contact page via the project web content. To do this, read the "Project" documentation for the "Contact person" input field.

Required content deliveries for personal data files

In order to be able to create or update the personnel data of KAS employees as quickly as possible, please always send us the following information:

  • First name, surname
  • Title of address (e.g. Prof., Dr. etc.), if available
  • Portrait picture in portrait format, if you wish to display it
  • Job title - please also include the corresponding translations in the languages of your microsite
  • Telephone number
  • Email address
  • Language skills to be displayed on the contact page (please understand that we cannot serve every regional dialect)
  • Additional person description texts, if applicable, depending on whether the person has a person details page (managers in particular are displayed in the employee glossary). On the contact page, you can call up the person details page via the link to the person's name and check for yourself whether all the information shown is still correct.

After updating the contact page, please also independently check the view in all languages offered on your microsites again to report any missing translations to the online editorial team. Thank you very much for your support and assistance at this point, as it is important to us that our contacts in external communication are always up to date.

Is all personal web content created by the online editorial team?

No. Only the personal web content of KAS employees is created and maintained centrally by the online editorial team in order to avoid duplicates. 

However, if you are dealing with external authors or speakers, for example, you can create personal web content for them on your microsite yourself. To do this, take another look at the "Person" documentation.

Our office address or telephone number has changed, who should I contact?

Please inform the online editorial team at redaktion@kas.de about the change so that the current address / telephone number can be updated in the appropriate places. The change affects not only the location data records for events or persons, but also the location data records that are used for the projects and are therefore displayed on the microsite and also in our location overview on kas.de.

How do I create news / top news?

To create a notification, follow these steps:

  1. Navigate to "Content" > "Webcontent" in the backend menu and open the "News" folder.
  2. Click the plus button in the top right corner and select the "News" structure.
  3. Fill out the form that opens. Enter the title, subheading, and notification text.
  4. Select the publication date and enter it in the format DD.MM.YYYY.
  5. Decide whether the notification should link to an article, a URL, or a document.
  6. Select an image from the Documents & Media Library, if desired.
  7. Save the notification as a draft if the content is not yet final.
  8. Use the scheduling function to plan the notification for a later date.
  9. Set an expiration date to display the notification only for a specific period.
  10. Ensure the notification is inviting and informative to encourage users to follow any provided links.

This ensures that your news are displayed correctly and attractively on the homepage.

Further important information can be found in the ‘News’ documentation.

How do I create a media news?

To create a media announcement, follow these steps:

  1. Navigate to "Content" > "Web Content" in the backend menu and open the "Media News" folder.
  2. Click the plus button and select the "Media News" structure.
  3. Fill in the required fields:
    • Title: Enter a concise title (max. 100 characters).
    • Headline: Add a short headline (max. 60 characters).
    • Message Text: Write a brief text to draw attention to the media news (max. 180 characters).
    • Publication Date: Enter the date in the format DD.MM.YYYY.
  4. Choose a linking option:
    • Article: Link to an existing web content.
    • URL: Provide an external URL.
    • Document: Select a document from the Documents & Media Library.
    • External video embedding: Link to a video from YouTube, 3Q, Vimeo, Podigee, or Soundcloud.
  5. Optional: Embed a video or audio file that has been previously uploaded to the system.
  6. Publish the web content so it appears in the media news on the homepage.

Please note that the media news carousel will only appear once there are three media news published.

Further important information can be found in the ‘Media news’ documentation.

Asset Publisher

Contact

Online editorial team

Contact persons for content-related questions (media centre)
redaktion@kas.de
Contact

Website-Agency Support

For questions about using Liferay (spheos)
kas.support@spheos.com

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