The Handbook provides NA deputies and People’s Councils’ deputies, staff of the Office of the National Assembly, office of parliamentary delegations with legal regulations on people’s reception and settlement of people’s complaints and denunciations. The handbook also supplies guidance and recommendation to the targeted groups in dealing with certain circumstances. The publication will help improve quality of people’s reception and administrative accusation settlement as well as enhance the role of the elected bodies in supervising voters' meetings and dealing with voters’ petitions.