This edition is the revised version of the 2015 handbook on handling people's complaint and denunciations which was also supported by KAS Vietnam. The newly released publication comprises five parts with 263 questions and answers about the issues that elected deputies usually encounter at work. 

Part I:  Introduction of Vietnam National Assembly's settlement of people's petitions

Part II: Questions & Answers about citizens reception

Part III: Questions & Answers about settlement of administrative complaints

Part IV: Questions & Answers about handling administrative accusation

Part V: Questions & Answers about meeting voters and oversight and monitoring the settlement of voters' complaints and denunciation.

The handbook is expected to improve quality of people’s reception and administrative accusation settlement as well as enhance the role of the elected bodies in supervising voters meetings and dealing with voters’ petitions.