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Title: Digitalization as an opportunity for development

by Viktor Frank, Margarita Gavrichkova

Status of the digitalization of the Mongolian administration

Volker Wissing, German Federal Minister for Digital Affairs and Transport (BMDV), visited Mongolia in early March 2024. It is noteworthy that Mr. Wissing is the first minister to prioritize digital over transport in his name. Although BMDV is not responsible for digitalization in Mongolia, the minister's trip presents an excellent opportunity to explore the topic of Mongolian administrative digitalization. Readers can decide for themselves whether the German administration has become "more digital and consistently citizen-oriented" since the government coalition took office.

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Putting people at the center

Stephen Braim, Director of Government Programs at IBM Asia Pacific, suggested defining e-government as a technology-enabled transformation of government services. This should be based on the needs of the customers and not on the convenience of the administration. The focus should be on transformation and not just automation. The Mongolian government has also adopted this principle in the implementation of its digitalization strategy. Bolor-Erdene Battsengel, the first female and the youngest chairwoman of the Mongolian government's Communications and Information Technology Authority, explained: "I wanted to eliminate all human interaction between the population and the state. Within three months, we launched E-Mongolia, initially with 181 online services. Then came Covid-19, and we skillfully used the lockdown by adding more services, but also encouraging people to use them. By the end of the lockdown, about 90 percent of the population was using e-Mongolia, and 650 public services were available."

The full-length publication is only available in german.

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Viktor Frank

Viktor Frank

Head of the Mongolia Office +976 11 31 91 35


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About this series

The Konrad-Adenauer-Stiftung is a political foundation. Our offices abroad are in charge of over 200 projects in more than 120 countries. The country reports offer current analyses, exclusive evaluations, background information and forecasts - provided by our international staff.