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AI and the Future of Digital Governance: Advancing Public Service Transformation in 2025

The proceedings on key discussions, policy insights, and challenges surrounding the transition toward digital government in the age of AI

The proceedings consolidate the key findings and discussions from the academic seminar entitled “AI and the Future of Digital Government: Advancing Public Service Standards 2025,” organised by the Institute of Democratization Studies on 24 November 2025, with support from KAS Thailand. They explored the role of artificial intelligence (AI) and digital platforms in strengthening state capacity, enhancing public-service delivery, and advancing digital governance in Thailand. Bringing together perspectives from policymakers, local authorities, and public-governance experts, the seminar particularly highlighted the cases of Bangkok Metropolitan Administration (BMA) and Nakhon Sawan Municipality, reflecting both the innovative potential and the structural limitations of Thailand’s ongoing digital transformation.

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Recommendations emerging from the seminar such as:
Strengthen national interoperability standards and integrated government data systems: Accelerate the development of unified citizen access portal and cross-agency data exchange mechanisms to address fragmented databases and reduce multi-app ecosystem.
• Enhance cybersecurity frameworks: Establish mechanisms for algorithmic transparency and personal data protection in line with international standards.
Invest in human capital and digital skills development: Promote AI and digital literacy among civil servants, educators, students, and citizens to support Thailand’s long-term digital transformation.
Promote inclusive Smart City and local governance initiatives: Support municipalities and local authorities through funding mechanisms, shared digital platforms, and technical knowledge transfer to ensure sustainable AI and digital innovation at the local level.
Strengthen digital governance and civic participation: Advance the use of Civic Tech or digital platforms to enhance transparency and citizen participation in public-policy design and implementation.

The aim is to support Thailand’s transition toward an efficient, transparent, and inclusive digital government, while simultaneously strengthening national competitiveness, improving the quality of public services, and fostering long-term trust between the state and citizens in the age of AI.

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Contact

Sutasinee Janpongsri

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Project Manager
Sutasinee.Janpongsri@kas.de +66 (0) 2 714 1207

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